How important is character in the hiring process and how does one spot it?
My company doesn't have job descriptions for its employees. I think we need them. What are the keys to writing a good job description?
How can you make a lasting difference in the relationship you have with your customers?
I've heard of using focus groups internally to better understand my organization. So you have any tips for doing this effectively?
I want to differentiate my organization by using some service guarantees. What suggestions do you have?
What is the "lifetime value" of a customer and is it important for my whole organization to understand this concept?
How can I quickly find out what customers think of our company?
Should you report to the board of directors on a regular basis? If so, what type of report should be given?
What are the benefits of an exit interview with an employee who just quit?
Our company is small but we still believe in giving new hires good training. What's the best way to train new employees quickly and efficiently?
As our company matures, what are some tips to handle our growth?
We seem to have constant turnover. Is there something I can do to reduce this turnover?
I own a small company and it's very expensive to provide my employees with benefits. What are some of my options?
What is the most effective way to write an ad for a job posting in order to catch the attention of the best candidates?
What's the best process or system to use for conducting employee evaluations?
Employee evaluations seem like a waste of time. Why should we bother, especially when we know our employees well?
Should I exclude a job candidate because they have tattoos or unusual piercings?
How can our company develop a fair and reasonable pay structure that honors our employees and still makes sense to our bottom line?
What's the ideal number of board members for a non-profit organization?
How do I manage trade off between performance and buy-in in a organization?
What are some good guidelines for conducting an interview with a potential employee?
What is the ideal mix of talent and skill for a board of directors?
What is the best way to recruit great board members?